Quality Policy
DOKAY, has adopted the following principles for customer satisfaction:
- Scientific and technological preeminence
- Compliance with national and international standards and regulations
- Effective project management and resource utilization
- Prompt and timely service
- Provision of rational and practical solutions at optimum cost
- Sensitivity to public and environmental health
- Compliance with requirements of the ISO 9001 Quality Management System as well as continuous improvement of the effectiveness of the System
- Compliance with General Requirements standard for TS EN ISO/IEC 17025 Testing and Calibration Laboratory Proficiency as well as continuous improvement of the effectiveness of the Standard
- Serving our customers with high quality laboratory services equipped with utmost professional and technical practices
- Ensuring that entire laboratory staff are well informed about the quality documentation and laboratory analyzes are performed accordingly
- Privacy policy by keeping the security of the details and registered rights of the customer as well as the digital copies of the results of laboratory analyzes and ensuring confidential delivery to customers
- Ensuring quality and reliability in analyzes
- Providing its services in compliance with contractual requirements and company rules, DOKAY Ltd. commits to share its experience with its customers and subcontractors.
Prof. Dr. Coşkun Yurteri
Director
HSE Policy
DOKAY has adopted a high standard environmental management system as an inherent component of its services and does adhere to the following principles:
- Complying with current environmental legislation as well as national and international standards and requirements,
- Enhancing awareness on health, safety and environment by continuous education,
- Continuously improving the Environmental Management System through regular reviews,
- Closely following scientific and technological innovations,
- Efficient utilization of materials (e.g. paper, cartridges, etc.) and other resources (e.g. water, energy, etc.),
- Utilizing environment-friendly technologies in work devices and equipments (e.g. air conditioners, refrigerators, fire extinguishing tanks),
- Taking necessary precautions for hazards and accidents through comprehensive risk assessments.
- In accordance with these principles, DOKAY has adopted “zero hazard and zero accident” approach in its entire activities.
- Providing its services in compliance with the requirements of environmental management system and company rules, DOKAY Ltd. commits to share its experience with its customers and subcontractors.
Prof. Dr. Coşkun Yurteri
Director
